Company overview
Verbatim Call Centres® is a trading name of PHD in Communications Ltd. We provide in-bound telephone call handling and reception services.
The company was established in 1997. It now has several hundred clients and answers hundreds of thousands of calls each year.
Verbatim has made a substantial investment in software systems which mirror the client’s organisation. These systems support our team of receptionists.
Media contacts
For further information, please contact Graham Hill
here. Alternatively, you may telephone Graham on 01635 573208.
For press information, please contact Joanna Everett at Temple Public Relations, on 01628 773128.
“I Can’t Get Any Work Done Between 9-5!”
05/12/07
I am sure we have all said that from time to time. No matter whether you are a business owner, director, manager or executive, you have important tasks that need your undivided attention and 'protected time', says Verbatim Call Centres Director Graham Hill.
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Do Your Customers Get the Red Carpet Treatment?
17/11/07
Verbatim is well known in West Berkshire and beyond as The Phone Answering Service; it handles thousands of calls every day for companies large and small so that no caller is faced with an engaged tone, endless ringing or the dreaded answer phone. Praised by customers for their professionalism, Verbatim is rolling out the red carpet with a new VIP service that adds a personal touch to enhance the service even further.
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Field Sales Executive
18/09/07
Newbury-based Verbatim are currently looking for a home-based Field Sales Executive. The successful applicant will be reporting to Sales Manager Adam Hillier.
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Verbatim Survey Success
08/05/07
In a recent survey, Verbatim asked their customers to rate their services. Not only did they receive an exceptionally high response rate, the survey returned some very positive feedback. In the process, Verbatim also managed to raise a healthy £300+ for a local Berkshire charity.
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Comic Relief Success for Verbatim
03/04/07
Telephone answering service Verbatim raised almost £400 for Comic Relief on Red Nose Day, 16th March. As Verbatim answer thousands of calls every month from clients throughout the UK they decided an appropriate way to donate to the charity would be to give 5p for every call taken on the day.
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Charity Support from Verbatim
03/04/07
As well as handling thousands of inbound telephone calls on behalf of our clients, Verbatim, the phone answering service.co.uk also support a number of local charities, including Berkshire Community Foundation.
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Never Miss Another Business Call
07/03/07
How often have you missed out on a piece of business because you weren’t able to respond quickly enough to a customer’s call? How often have you felt frustrated at being unable to contact someone by phone? Or wasted valuable time negotiating a baffling list of callcentre menus only to be put through to voicemail? Newbury-based Verbatim successfully address these issues by offering a professional telephone answering service at the fraction of the cost of hiring reception staff.
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Outsourced Call Handling
12/08/06
How does a small but very ambitious start-up present a professional image to both its customers and its freelance sales agents without spending a fortune?
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