We asked 100 lawyers... The survey results
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How to make a customer focused strategy work
The words are good but… There was no heated discussion. In fact, most of the time was spent agreeing with each other. Obviously the organisation should be more Customer centric. The directors leave with a warm glow that they are doing the right thing.     more

Implementing strategic plans
The business A large IT corporation with high volumes and thin margins in a fast moving competitive market. Revenues and profits were continuing to grow but this was dependant upon the company being agile enough to respond quickly and well to business changes. Their challenge Stop “seat of the pants” decisions being made by managers and staff in response to day to day needs. While decisions were being made with the best of intentions they were often inconsistent making more work for staff and, even worse, confused customers. Tactical decisions were impeding the overall strategies of the business and departments didn’t always work together. Profits were being impacted.     more

What do your suppliers do for you?
Why we did the survey Your suppliers can have a major impact on your ability to grow your business and your profitability. Surprisingly, little has been done to provide a simple set of benchmarking information to help review what your suppliers do for you, beyond providing their product or service. We set out to discover not just what suppliers do but also how well they do it. What is “normal practice” across the whole relationship with suppliers? Armed with this information you can more easily identify areas for improvement and it might help you determine which suppliers to keep and which to change.     more