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Outbound Telemarketing
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Smooth Operations in Direct Marketing
Following the expansion of RKRM’s call centre this summer, the Buckinghamshire direct marketing firm has appointed a new operations manager, George Osborn. This is a key aspect of RKRM’s customer service strategy, which has already proved successful with an impressive period of growth.
George, who has worked in call centres since the mid-1990s, has accumulated a vast amount of experience and expertise within operations. He will be managing teams, recruitment and ensuring that all of RKRM’s projects are driven forward with care and attention, while meeting their objectives.
Previous clients George has worked with include Cable and Wireless, Symbol Technologies, Computer Associates, Opal Telecom, Laing Homes, Canon UK and Wunderman.
RKRM’s direct marketing focuses on three core areas, call centre services (including Client Site Teams), data division and a mailing house.
George Osborn said: “Dean (Faulkner – Director) and I first met when we were working together in the call centre industry in the late 1990s. I’m very excited about this opportunity to help him, and the rest of the RKRM team, satisfy and exceed client’s expectations.”
By Sarah Wilson, Penguin Army
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