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Outbound Telemarketing
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Call centre outsourcing
RKRM Doubles its Call Centre
RKRM has doubled the size of its call centre within just eight weeks. The call centre has increased its staff from ten to twenty representatives as a result of new client acquisition and the continued retention of its existing client base.
RKRM has won a number of new clients in the last two months, including two major IT organisations and a high profile financial services client.
The call centre sales force at RKRM are a key part of the process, focusing on pre-sales and lead generation for clients. They target the client audience, profile it, plan sales targets and how these can be achieved. The call centre teams very much grow into being an integral part of the client’s sales process covering the ground the client hasn’t got the time or resource to do them self. This can only work of course where good two-way communication exists between the client and the RKRM team.
Dean Faulkner from RKRM said: “We are only half-way through our financial year yet, through our new business wins in the last two to three months, we have already achieved our annual commercial targets. The increase in staff will benefit our customers as we have a wider range of skills available, including a pan-European offering for which the call centre uses mainly foreign nationals to speak to potential audiences in Western Europe. We will continue to expand and increase our offerings over the next year to ensure our customers get the best possible service.”
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