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Outbound Telemarketing
01276 856275 |
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Telemarketing and Telesales Training
The most successful telemarketing people ask the right questions, understand the answers and use that information appropriately to close business or make appointments. They are confident, professional and really stand out as ambassadors of your business.
If we have just described your telemarketing team then stop reading now, you don’t need us! However, if we have just described how you would like your team to be then we need to talk.
RKRM Ltd is a business-to-business telemarketing company that has been in operation for over 10 years. We’ve trained hundreds of our own permanent and temporary staff to a very high standard. We needed to develop our skills and keep them sharp to work on projects for our high profile customers.
In response to several customers’ requests we are now offering our internal training programmes to customers who want train their own telesales people. We do not know of another highly effective telemarketing company who is prepared to share all of its training expertise and the ‘real’ methods used by professional telemarketers.
If your organisation needs to make outbound business-to-business calls to find new business clients RKRM will help you get the most from your resources. We offer our facilities so that your team can actually work alongside our teams and see how it’s done. If you prefer we’ll come to your offices or find a suitable alternative venue. If it’s a single team member or the whole sales team they will get unique and proven telemarketing training experience.
Training Program Content
• Communication Skills
• Improve rapport by adapting your behaviour accordingly
• Analyse non-verbal communication, in particular voice, projection and pace
• Secure visible results through open/closed questions and probing techniques for visible results
• Create impact using effective opening statements
• The sales process
• The Sales Call Structure – 7 Step Process
• Eliminating the Fear of Cold Calling – gaining commitment
• Know the importance of planning and research
• Getting past the gatekeeper
• Maintain focus and control when making outbound calls by introducing a coherent structure
• Close the call and capitalise on the sale by recognising buying signals
• Overcome objections by staying
• ‘Ways of closing the sale’
• Direct question close
• Assumptive close
• Minor point close
• Alternative close
• The ‘shut up’ principle
• Mirroring and Matching Techniques
• The Positive Attitude
• Self Coaching Techniques
• Monitoring and Measuring Sales Performance
Outcomes
Telemarketing people who:
• Are more successful
• Ask the right questions, understand the answers and use that information to close business or make appointments
• Come across as confident and professional
• Really stand out as ambassadors of your business
• Are happy knowing that they are doing a good job.
AND you get a good return on your investment
If you agree with us that your telesales staff should be successful, confident, professional and really stand out as ambassadors of your business we really do need to talk. Contact RKRM by telephone: 0870 411 2443
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