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Outbound Telemarketing
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Response Handling
Call Handling
Inbound calls received by RKRM where the caller is responding to a coupon, mail shot, or advertisement.
Dedicated or non-dedicated staff are used depending upon the volume of calls and whether the subject matter is technical or non-technical.
Telephone message service is also available for those smaller companies who would use serviced office assistance.
Internet Response Handling
Order forms and emails generated from a web site are redirected to our handling centre. Outsourcing at such levels has proved both cost-effective and efficient for our clients, reducing their cost of sale and increasing conversion rates.
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