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Outbound Telemarketing
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An Alternative Solution
RKRM Ltd has looked at these issues over the last couple of years and is now providing an alternative that can combine the best of both worlds. The solution is a team on the client site but managed by RKRM. Call this In-Sourcing if you like. This solution provides all the advantages of a team on your site but with none of the hassle. It is a genuine partnership between you and RKRM.
At a very basic but also fundamental level, we help our clients do the things that they can't do themselves, because they lack the experience, the resources or the time. However, we also help clients to do things better, employing our expertise and economies of scale to increase and improve quality. Whether we are asked to support an existing infrastructure or to explore new ways of increasing business, we approach every project in the same way. And that way is to add value.
We can do this because of our:
• Excellent project and outsource management skills
• Economies of scale
• Familiarity with telebusiness procedures across many sectors
• Extensive pool of experienced call centre resources and consultants
• Experienced internal staff
• Attention to detail regarding people, processes and technology.
We provide –
The Telemarketing expertise
The People: Recruitment and Replenishment
The Management: Ongoing training, motivation and discipline.
The Procedures (and systems if needed)
The Reporting
You Provide –
The Working Space (Desk & Chair)
The Working Tools (PC and Telephone)
The Product Training and Product Knowledge
The team becomes a part of your culture giving you highly visible and accountable internal sales / marketing team with the management issues dealt with for you. You are left free to concentrate on your core business while we get on with ours.
RKRM can help you achieve the necessary controls, efficiencies and output to give you that competitive edge without the day-to-day challenges of call centre ownership or having to totally outsource your telemarketing function.
For more information about our solutions or for an informal discussion please call Dean Faulkner on 0870 411 2443.
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