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Exceeding expectations … |
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Exceeding expectations …
Ever had one of those situations when you needed something to be there … yesterday? During the weekend a friend of mine left behind in my car, a crucial piece of work. I only realised this after I dropped her at the station on her way back to London. As this information was key to future projects this week, we had to move fast! Would it be snail mail, special delivery … what? A trip to Mail Boxes in Maidenhead proved to be the ideal solution and given the short notice, within minutes everything was organised. They assessed the nature of urgency without any of the ‘ooooh not sure we can help madam’ comments (madam has come across such comments in other places when she has arrived in quiet panic mode). My package was taken, bike courier arranged, payment taken and an assurance that my friend would receive the package before 5.00pm that day. Can’t say fairer than that, eh? I left Mail Boxes, Maidenhead at 13:18 and received a text from my very reassured friend at 16:02 to say that the package had arrived! What about that for service? Don’t you just love it when a company exceeds your expectations? And the good news is that it’s not just for ‘new customers only’! Which local company has exceeded your expectations this week? |
