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Verbatim Call Centres
the phone answering service |
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Business phone answering service
2. The tailoring of our services around your specific and highly individual needs.
Calls answered in your company name
Our VIP service identifies your important callers before they even speak
Every caller is greeted the way you want them greeted.
Messages are passed on quickly and accurately in a way that suits you best.
We operate an ethical policy throughout the company which includes transparent pricing, fair terms and open contracts. We treat our staff well, which is why we have so many experienced receptionists to take your calls.
For Verbatim’s clients, it really is a person answering the call.
Hard to believe in this automated, ‘Press 5 for frustration’, ‘who cares about customer service’ world but it’s true. And that’s what helps us to stand out from the crowd.
The right greeting
Our receptionists answer your call in your company name and with your greeting. It doesn’t matter if you usually say Hi, Hello, Good Morning or Wotcha – whatever you want, that’s how our receptionists will greet your callers.
VIP service
If you’ve said who your important clients are, our receptionists will know who they are when they call - even before they’ve spoken. So they’ll never be asked who they are or where they’re from - a source of real irritation to a frequent caller.
How technology helps
Verbatim’s bespoke system is very flexible but easy to use which means our receptionists can concentrate on giving exceptional service. Sending messages is fully automated. They are sent immediately the call is terminated and they can be sent to as many people as needed, via fax, text or email.
Importance of Smiling
Staff turnover is tiny and many of our receptionists have worked at Verbatim for years which just shows how much they enjoy working with us and with each other. This enjoyment comes through loud and clear: as many of our clients have told us – you can hear the smiles.
Working environment
This is no sweat shop call centre. Our receptionists work in modern, open plan offices and they are relaxed, friendly, and always professional.
Why don't you come and see for yourself? We'd love to welcome you to our offices so you can meet our team.
Contact us on 08000 787 300 or via our online form.
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