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Email Management Strategy
Email is an incredible tool for business and used correctly can enhance the businesses daily life. However it is also the number one topic of complaint for many reasons, therefore a strategy to cope with email is paramount.
The number one top tip on email has to be if you need an urgent answer or it is not necessary to send through a bulk of information then do not forget about the phone, communication by voice can be a lot simpler and more powerful and your customers will really appreciate it.
DO NOT FIRE FIGHT EMAILS – Follow the management process in the download 3 or 4 times per day maximum.
Turn off the auto download of emails to your inbox so there are no interrupting 'You've Got Mail' prompts.
It takes 4 minutes to recover from an interruption and to get on with what you were concentrating on. Therefore if 30 emails ping into your inbox every day and you are interrupted by the arrival message, then you loose 2 precious hours of concentrated work - can your business really afford to loose this time?
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