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Consumer Support Networks for Windsor and Maidenhead
Based in Sheet Street in Windsor, the Consumer Support Networks office aims to improve the quality of advice available to consumers and to link up with local community organisations.
The Consumer Support Network (CSN) comprises several members and supporting organisations including the Citizens Advice Bureau, Community Safety, Doorstoppers Initiative, Trading Standards, and Windsor Advisory Centre. Consumer Support Networks ensure that whenever people seek help - whether they need simple information or advice, mediation or even support in the courts - they are able to approach any of the agencies within it and receive the right help. These networks can be made-up of various agencies including trading standards services, citizens advice bureau, trade associations, retailers, specialist consumer groups, charities and many more. A high level of quality consumer advice is achieved by the training of all Network members. They are also linked by e mail and have access to a dedicated telephone line to Trading Standards along with access to their website to ensure easy referral and access to the appropriate expertise in each area. The aim is to make it as easy as possible for people to access advice and feel satisfied with the advice they receive. The network also aims to establish links with community organisations and the new local forum for service users. This aims to reach representatives of the population to assess opinion with particular emphasis on the needs of the elderly, young people and the ethnic community. Community groups are encouraged to become members of the Network. The Windsor & Maidenhead CSN was registered in May 2003. The office is based at York House, 41 Sheet Street, Windsor, SL4 1DD. www.businessinberkshire.co.uk/businesswindsor
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