Creating and Keeping Happy Customers
Do you want to know what really makes customers happy? The ranking of customer priorities based on a survey of 200,000 customers in the UK and Ireland calls into question many current customer satisfaction processes and surveys which tend to cover issues of importance to managers, rather than those that matter to customers.

First Great Western Announces New Timetable Changes
Train operator First Great Western is to make further changes to its new timetable following a review of the performance of train services and seating capacity in some parts of the region.

The review was carried out in response to customer and stakeholder feedback received following the introduction of the new timetable on 10 December 2006.

How much are your services worth?
To charge, or not to charge, that is the question. And, if you do charge, how do you do it without feeling guilty? It can be an internal battle when you try to set your pricing. Part of you says, it’s wrong to profit from your talents and gifts. Another part of you reasons that you must make a living in order to keep doing what you love. Still another part of you says that maybe if you charge a fee well under what seems greedy, it will all work out.

Savings- Getting Started Part 1
Looking at your finances To get started ask yourself the following:
1. What is the purpose of saving?
2. How can I save money?

Is the money for a holiday or for your pension? Knowing exactly what your money is needed for will determine how much you can save, and how regularly. To put your finances in perspective, you have to examine your current budget. Get out a bank statement and add up your monthly expenditure. How does your income compare to your outgoings? Do you go overdrawn at all? You might be surprised how the small things add up.

Commercial Property has Peaked, Warn Analysts
Commercial property has been one of the most popular forms of investment over recent months, and the launch of real-estate investment trusts (Reits) last week has added to the sector.

However, analysts warn that it may be the wrong time to invest in commercial property as returns are believed to have peaked.

Meeting Rooms near Reading and Maidenhead
The air conditioned conference suite includes a Conference Room, Meeting Rooms and Café (all with natural daylight) and is available for you to hire for your events or meetings.

Spring-clean your finances
Looking at your finances To get started ask yourself the following:
1. What is the purpose of saving?
2. How can I save money?

Is the money for a holiday or for your pension? Knowing exactly what your money is needed for will determine how much you can save, and how regularly. To put your finances in perspective, you have to examine your current budget. Get out a bank statement and add up your monthly expenditure. How does your income compare to your outgoings? Do you go overdrawn at all? You might be surprised how the small things add up.

Get With the Programme and Sunset that Jargon
Over 40% of office workers despise the use of office jargon phrases according to a recent survey conducted by recruitment firm Office Angels. 55% of office workers admit to using some form of office jargon and 20% feel compelled to use it simply to keep up with their colleagues. Love it or hate it, office jargon is here to stay so here’s our quick guide to the best – and the worst – office jargon.

Justgiving.com
Go and give generously, read more about the Sunflower Slimathon campaign, or just dip deep, www.justgiving.com.

In preparing for the Sunflower Slimathon campaign I ask Sue what was the best way to make donating easy,

The Networking Wall
Perhaps the most common misconception about networking is that it is an opportunity to sell your product or service. Take a moment to put yourself in the shoes of the person you are talking to at a networking event and ask yourself whether they are actually in the market for what it is you have to offer.

How BinB Helped Microsoft Raise £8000 for the NSPCC
You may recall reading about the inaugural Microsoft Christmas Fair in Business in Berkshire at the end of last year. The event took place in Reading on 30th November and was hailed a huge success by organisers and participants, attracting over 350 visitors and raising £8000 for the NSPCC.